Lean thinking is aligning the people and process to the purpose (customer value) so that the provider prospers. Going lean is not getting into cost reduction but to focus on getting more and more with less and less. Lean organisation searches for a perfect process that is valuable (value creating for the customer), Capable (minimise process variability), Available (reliable processes), Adequate (to meet the demand), flexible, flowed (moving towards one piece flow), pulled (provide when the customer wants) and levelled (anything any time).

Lean is not restricted to manufacturing alone.  Any process – design, customer response, logistics, query processing, has to aim to get aligned to the customer requirement.

Lean is not restricted only to large manufacturing organisations. It is applicable for service industry as well. It is applicable for SMEs also. Wherever there is a customer, there is customer value. Whenever customer value has to be fulfilled Lean is applicable.